FAQ’s
CheapAsContacts offers two convenient methods for ordering lenses. The simplest method ordering via our website: https://www.CheapAsContacts.com and follow the ordering instructions. If you feel more comfortable speaking with a customer care specialist, we offer a phone number (610) 340-3444. Upon receiving your order our customer care team will verify the accuracy of your contact lens prescription as well as your lens type with your local eye doctor or using the prescription sent in at the time of purchase. Once this information is confirmed, CheapAsContacts will fulfill your order. In most cases orders ship the same day if the lenses are in stock and Rx verification happens on the same day. We offer many different shipping options to accommodate our customers.
Each transaction is processed through a 128-bit encrypted server. We currently accept Visa, MasterCard, American Express, Discover and Debit Cards. We also accept PayPal and Apple Pay as an alternative form of payment.
CheapAsContacts realizes that you may need your contacts right away. Therefore we offer USPS and UPS options to accommodate your schedule. Click here for the complete list of shipping choices.
CheapAsContacts makes every effort to process orders in less than 24 hours. As soon as the order is placed, we begin attempting to contact your eye care professional to verify the prescription or reference the Rx provided at the time of sale. If the order is verified quickly, it will likely ship out the same day if it is placed before 3:00 pm. EST and your product is in stock. There are certain lenses that are custom made to order and could take 21 business days to receive.
NOTE: For immediate approval email your script to: RX@CheapAsContacts.com or fax: (484) 977-5395
Once your order has shipped, an email will be sent containing shipping carrier and tracking details. First class mail shipments may take up to 7-10 days to arrive and is not guaranteed by a specific time frame. CheapAsContacts makes every effort to work with shipping carriers to investigate lost or delayed shipments in a timely manner. If a shipment never arrives after investigation, a replacement order will be shipped. Email: customercare@cheapascontacts.com to report a lost shipment.
UPS
USPS
If you still have not located your shipment please contact our customer care team: customercare@cheapascontacts.com | (610) 340-3444
Yes. CheapAsContacts requires a valid prescription in order to accept and process your order. You can obtain a copy of your prescription by contacting your eye care provider. Once you receive a copy you can visit our website to place your order or it can be phoned in to CheapAsContacts. A customer care specialist will then contact the eye care provider to verify the prescription is accurate and has not expired.
In most states a contact lens prescription is valid for 1 or 2 years depending on your state’s laws. Your prescription should have an expiration date filled in by your doctor. Our primary concern is for the proper health of your eyes. If an expiration date is not present on the prescription we must assume it has expired and will encourage you to contact your eye care provider to receive a new exam and prescription.
Once an order is submitted, a CheapAsContacts customer care specialist is immediately assigned to your order. The representative begins the process of verifying your order was placed correctly by reviewing the Rx submitted when the order was placed or by contacting your local eye care professional. We encourage you to upload your prescription when placing the order, or submit a copy via email:Rx@CheapAsContacts.com or (610) 340-3444. Once your order is verified it is sent in to the warehouse for fulfillment.
CheapAsContacts adheres to Federal Law which dictates we can only send you lenses according to the prescription given to you by your eye care professional. Contact lens prescriptions are brand specific and must adhere to the lens your eye care provider fit for you. Any discrepancies between the prescription, and the order placed, will result in a delay processing the order. If your eye care professional tells us that you are not prescribed to wear the lenses ordered, we will replace the order with what your doctor tells us you are prescribed to wear.
SEE EXAMPLE BELOW:
All prescriptions should contain the following information:
OD=Right Eye | OS=Left eye
OU: Both Eyes same Rx/brand.
Brand: Manufacturer & lens version
Power/Sphere: Strength of lenses - a number between -20.00 and +20.00
BC: Base Curve (back curvature of lens). A number between 8.0 and 10.0
DIA: Diameter (diameter of lens) - A number between 13.0 and 15.0
Toric and Astigmatism mean the same thing. These lenses contain additional measurements AXIS and Cylinder.
Cylinder: Correction for Astigmatic wearers (toric lenses. - A number between -1.75 through -5.75
Axis: Correction for Astigmatic wearers (toric lenses) - A measurement between 0 and 180 degrees in increments of 5 or 10 depending of the manufacturer . If any of the information on your prescription or boxes is confusing or you need clarification, please consult your eye care professional or email in the prescription for our review: Rx@cheapascontacts.com.
Only your eye care professional can change the brand of lenses. For a sample illustration of how a prescription may be written, click the Prescription Help link located on the left navigation bar of every page.
Are the lenses the same if receive at Dr?
Absolutely. CheapAsContacts receives the exact same lenses as your eyecare provider. We are an authorized distributor for all contact lenses sold on our website.
Absolutely. CheapAsContacts receives the exact same lenses as any local eye care professional. We work with all the major brands such as Acuvue, Air Optix, Total, Biofinity and many other specialty lenses such as colored, toric, and multifocal.
In order to verify your prescription we need to be able to contact your eye care professional directly. This reduces the processing time of your order. If you already have a copy of your prescription, you or your doctor’s office can email: RX@CheapAsContacts.com.
Send via fax: (484) 977-5395. BE SURE TO INCLUDE A COVER PAGE CLEARLY INDICATING THE SPELLING OF YOUR NAME AND ORDER NUMBER.
Periodically we send emails out with coupon codes, as well as posting them monthly on our Facebook page and twitter.
If your prescription changes, we will process exchanges on orders within 365 days of purchase date as long as the boxes are not opened, crushed, or labeled in any way (this includes stickers R/L). If the exchange is for a higher dollar amount from your original purchase, you will be charged for the difference at the point of processing the exchange.
When Exchanging lenses follow these steps:
- Email customercare@cheapascontacts.com to let us know which items you want to exchange along with the condition of the boxesor exchange
- We will email a Return Merchandise Authorization Number (required).
- Secure your merchandise in the original packaging or replacement box to avoid damage. DO NOT return contact lens boxes in an envelope or any other flat pack. Products received with improper packaging or labeling on lens boxes will not receive credit and will be returned.
Due to the fact that the FDA regulates contacts and they are deemed a medical device, we are unable to accept any opened products back for return or exchange. Once a package seal has been broken we are not permitted to re-sell that product or obtain any credit from the manufacturer. Unfortunately if a box or vial has been altered in any way such as labeling "L" or "R" it can not be sent back.
CheapAsContacts requests you to contact the lens manufacturer in regard to your defective lenses. When calling, be sure to have your box of defective lenses in hand. They may request information such as the UPC and your prescription listed on the box. Also you may be asked to return your defective lenses to them for testing while they send your replacement lenses.
| Coopervision 1-855-526-6737 |
Acuvue 1-800-843-2020 |
CibaVision 1-800-862-5266 |
Bausch & Lomb 1-585-338-6000 |
|---|
Once you have completed your order, an email will be sent with a confirmation. Upon shipment, you can log into your account under the "order history" section for tracking information. It is up to you to track the package or contact the courier for further investigation.
Yes. This will reduce the processing time of your order!
Fax directly to (484) 977-5395, be sure to include a cover page that clearly indicates the spelling of your name and order number.
Contact via email: customercare@CheapAsContacts.com
Contact via Phone: (610) 340-3444
Contact via Chat: Located on the bottom of all pages
We do not process insurance directly at this time. We can provide an itemized receipt that you can submit to the insurance company for reimbursement. We recommend confirming with your insurance company that they reimburse. CheapAsContacts accepts (FSA) flexible spending Visas or Master Cards as a form of payment. If you attempted to use your card on our site and the order was unsuccessful, it is likely you will need to make a phone call to your FSA provider to inform them of your purchase with our company. They will note that you are using you card for FSA approved services/products such as contact lenses. This phone number should be listed on the back of your card. If you are still experiencing an issue with the card not processing, we suggest using your traditional credit card and we will send you an itemized receipt with our Tax ID # that you can submit directly to your insurance company
No, we do not need to have a copy of your prescription. You can provide us with your doctor's name and phone (or preferably fax) number and we can contact them to verify your prescription.
If you have your prescription handy, you can fax or email (RX@CheapAsContacts.com) it to us to expedite your order. If we receive a fax or emailed version of your rx, your doctor will not be contacted unless there is a discrepancy with your prescription that we verify for accuracy.
As of July 2004, a new law called "The Fairness to Contact Lens Consumers" act went into effect.
It states that "your eye doctor must release your prescription" to you on completion of your contact lens fitting, and that sellers of contact lenses must verify that you have a valid prescription in order to be able to ship your order. For additional information click here.
Prior to opening any boxes verify doctor’s prescription matches the prescription on side of box. All prescriptions are verified with your eye doctor unless a copy of the prescription has been provided by the customer via fax or email. We recognize that errors may occur during this verification process and sometimes a doctor’s office may provide an outdated or incorrect prescription.
Due to the fact that contacts are deemed a medical device by the FDA, we are unable to accept any opened, labeled, or vialed products back for return or exchange. We are also unable to accept back custom made lenses at this time as well.
Returns are accepted within 360 days of receiving your order. Lenses should be placed in a box if original packaging is no longer available. CheapAsContacts is not responsible if package is crushed during shipment.
All returns will be processed within two weeks and credit, refund, or exchange will be applied using the same method of original payment
When Returning or Exchanging Items:
If you need to return or exchange your lenses follow these steps:
- Call (610) 340-3444 or email customercare@cheapascontacts.com to let us know which items you want to return or exchange. We will then email you a Return/Exchange Form and your Return Authorization Number (required).
- Secure your merchandise in the original packaging or replacement box to avoid damage. Vial lenses must be returned in the original vial and the vial must be sealed. DO NOT return contact lens boxes in an envelope or any other flat pack. Products received with improper packaging or labeling on lens boxes/vials will not receive credit and will be returned.
Anytime your order status changes you will be notified via email. You can also check the status of your order by logging into your account. Once logged in under the “Customer Orders” section of “My Account” it will indicate the Process Status.
Log into your account, and under the “Orders” link locate the order you’d like a receipt for. Click “View Receipt” and proceed to print.
We do not contact eye care providers outside of the United States. It is up to you to provide a copy of your prescription or photos of lens boxes showing the Rx.
We will honor international prescriptions for two years from the issue date.
Prescriptions are written differently in every country. Customer assumes responsibility if there is an issue with the prescription received. There are no returns or exchanges on orders that have prescriptions provided from outside the United States.
If the order is cancelled before shipment, you will receive a complete refund.
Returns can be submitted on orders placed within 365 days of purchase date as long as the boxes are not opened, crushed, or labeled in any way (this includes stickers R/L)
When Returning lenses follow these steps:
- Email customercare@cheapascontacts.com to let us know which items you want to return or exchange.
- We will email a Return Merchandise Authorization Number (required).
- Secure your merchandise in the original packaging or replacement box to avoid damage. DO NOT return contact lens boxes in an envelope or any other flat pack. Products received with improper packaging or labeling on lens boxes will not receive credit and will be returned.
Anytime your order status changes you will be notified via email. Order status can also be checked by logging into your account. Once logged in, click the “Orders” link ” to view the current Order Status.
Status updates can also be provided via chat or emailing: customercare@cheapascontacts.com
Our Rewards Program lets you earn points with every purchase. These points can be redeemed for discounts on future orders, making your shopping experience even more rewarding.
- Navigate to the "My Account" section on our website.
- Click on "My Reward Points" to view your balance.
- If your total points are higher than 1000, you’ll be able to redeem for a coupon
You need at least 1,000 points to start redeeming rewards.
For every 200 points, you get $1 in rewards. For example:
- 1,000 points = $5 coupon.
- 2,000 points = $10 coupon.
No, rewards point coupons cannot be combined with other discounts or promotions. They are a standalone discount option.
You can view your points balance anytime in the "My Account" section under "My Reward Points."
No, rewards points are non-transferable and can only be used by the account holder.
Yes, you earn points on every purchase on the subtotal of your order.
If you return an order, the points earned from that purchase will be deducted from your account.
Our subscription model offers 5% off the retail price of your contact lenses on every order. Subscriptions are set to align with the frequency of your lens replacement schedule, ensuring you never run out of contacts.
The 5% discount applies to the current retail price of the lenses at the time of each shipment. While retail prices may fluctuate, your discount remains consistent. If there are price changes, all subscription customers will be notified in advance.
No, subscriptions are already processed with a 5% discount.
Absolutely! You’ll receive a reminder before each shipment to give you time to make changes. Just contact our customer support team if you need to change anything with your subscription.
- Consistent 5% discount on every box.
- Automatic reordering based on your lens replacement schedule.
- Peace of mind—no need to remember to reorder contacts.
You’ll receive a notification before each scheduled shipment. The order will be processed and shipped according to the delivery interval you choose.
Yes! If your prescription changes or you want to adjust how often you receive lenses, you can modify your delivery schedule at any time. Give us a call at 610-340-3444 or email customercare@cheapascontacts.com for assistance with changing your frequency.
No problem! You can temporarily pause your subscription without canceling it. This is ideal if you’re switching prescriptions or using lenses less frequently. Give us a call at 610-340-3444 or email customercare@cheapascontacts.com to pause your subscription.
If your lenses are unopened and in their original packaging with no markings like stickers, sharpie, or pen, you can return them in accordance with our standard return policy.
If you need to update your payment or prescription information, simply give us a call at 610-340-3444 or email customercare@cheapascontacts.com to pause your subscription.